Cancellation Policy

Last Updated: [DATE_TO_UPDATE]

This Cancellation Policy explains how to cancel an appointment booked through HospiJunction, operated by [YOUR_REGISTERED_COMPANY_NAME].

1. How to Cancel

You can cancel an appointment any time before the appointment date and time:

1. Open the HospiJunction app
2. Tap Bookings in the bottom navigation
3. Select the appointment you wish to cancel
4. Tap Cancel Appointment
5. Optionally, provide a reason (helps us improve)
6. Confirm

The cancellation is immediate. The hospital is notified automatically.

2. Cancellation Fees

The ₹20 Platform Fee is non-refundable if you cancel. See our Refund Policy for details.

3. Recommendation: Reschedule Instead

If you simply want to change the time, use Reschedule in the app — it is free of charge and avoids losing the Platform Fee.

To reschedule:

1. Open Bookings → select your booking
2. Tap Reschedule
3. Choose a new date and time slot
4. Confirm

You can reschedule multiple times at no cost.

4. No-Show Policy

If you do not show up for an appointment without cancelling in advance:

• The Platform Fee is forfeited (same as a cancellation)
• The hospital may flag your account
• Repeated no-shows may result in account suspension

We recommend cancelling at least 1 hour before your appointment if you cannot attend.

5. Cancellation by Hospital

A hospital may cancel your appointment in cases of:

• Doctor going on leave
• Emergency in the hospital
• Operational issues

In all such cases, your Platform Fee is refunded in full (see Section 2). You will be notified immediately via push notification and the in-app bell.

6. Contact Us

For cancellation-related issues:

• Email: [support@yourdomain.com]
• Phone: [+91-XXXXXXXXXX]