Refund Policy

Last Updated: [DATE_TO_UPDATE]

This Refund Policy explains when and how refunds are issued for transactions on HospiJunction, operated by [YOUR_REGISTERED_COMPANY_NAME].

This policy applies only to the Platform Fee of ₹20 (inclusive of GST) charged by HospiJunction at the time of booking an appointment. Consultation fees are paid directly to the hospital in person and are not handled by HospiJunction.

Quick Summary

1. Platform Fee — When You Cancel

If you cancel your appointment for any reason (change of plans, personal reasons, etc.), the ₹20 Platform Fee is non-refundable.

This is because:

• The Platform Fee compensates HospiJunction for the booking infrastructure already provided
• No-shows and last-minute patient cancellations cost hospitals real time
• Rescheduling is always free — there is no need to cancel if you simply want to change the time

Tip: Instead of cancelling, use the Reschedule option in the app to move your appointment to a different date or time at no extra cost.

2. Platform Fee — When the Hospital Cancels

If your appointment is cancelled by the hospital for reasons including:

• Doctor on leave (sudden or scheduled)
• Doctor unavailable due to emergency
• Hospital closure or operational issues
• Any reason outside your control

You will receive a full refund of the ₹20 Platform Fee automatically.

You do NOT need to request this refund. It is initiated automatically when the hospital cancels.

3. Refund Process

When a refund is owed to you:

1. The refund is initiated within 24 hours of cancellation
2. The amount is credited back to your original payment method (UPI, card, wallet, net banking)
3. Funds typically appear in your account within 5–7 business days, depending on your bank or payment provider
4. You will receive an in-app notification when the refund is initiated
5. A refund confirmation email is sent (if you provided one at signup)

4. Consultation Fees

The consultation fee (doctor's fee for the visit) is set by the hospital and paid by you directly to the hospital at the time of your visit. HospiJunction does NOT collect, hold, or refund consultation fees.

If you have a dispute about a consultation fee — overcharging, undelivered service, or service quality — please raise it directly with the hospital. We may be able to assist as a mediator but are not financially liable for consultation fees.

5. Payment Failures

If a payment is deducted from your account but the booking is not confirmed in the app:

• The payment is automatically reversed by Razorpay within 5–7 business days
• You may rebook in the meantime
• If the refund does not arrive after 7 business days, contact us with your transaction ID

6. Duplicate Bookings

If a technical error causes you to be charged twice for the same booking, please email us at [support@yourdomain.com] with:

• Your booking reference / appointment ID
• The transaction IDs of both payments

We will refund the duplicate charge within 3 business days.

7. Disputes

If you disagree with a refund decision:

1. First, contact our support team at [support@yourdomain.com]
2. We will respond within 24 hours and aim to resolve disputes within 7 business days
3. For unresolved issues, you may approach the appropriate consumer forum or our Grievance Officer

8. Changes to This Policy

We may update this Refund Policy. Material changes will be communicated via the app or email. The "Last Updated" date at the top reflects the latest version.

9. Contact Us

For refund-related questions:

• Email: [support@yourdomain.com]
• Phone: [+91-XXXXXXXXXX]
• Address: [Your registered business address]

This Refund Policy applies only to HospiJunction's Platform Fee. Consultation fees, charges for tests, medicines, or in-hospital services are between you and the hospital.