Refund & Cancellation Policy

Last Updated: 4 June 2026

This policy explains when refunds are issued and how to cancel or reschedule appointments booked through HospiJunction, operated by Univerin Private Limited.

This policy applies only to the Platform Fee of ₹20 (inclusive of GST) charged by HospiJunction at the time of booking. Consultation fees are paid directly to the hospital in person and are not handled by HospiJunction.

Quick Summary

1. Reschedule Is Free — Use It Instead of Cancelling

If you can't make your appointment, the easiest option is to reschedule, not cancel. Rescheduling is free of charge and keeps your Platform Fee active for the new slot.

To reschedule:

1. Open the HospiJunction app
2. Tap Bookings in the bottom navigation
3. Select your booking
4. Tap Reschedule
5. Choose a new available date and time
6. Confirm

You can reschedule multiple times at no extra cost.

2. Platform Fee — When You Cancel

If you cancel your appointment for any reason (change of plans, personal reasons, etc.), the ₹20 Platform Fee is non-refundable.

This is because:

• The Platform Fee compensates HospiJunction for the booking infrastructure already provided
• No-shows and last-minute patient cancellations cost hospitals real time
• Rescheduling is always free — there is no need to cancel if you simply want to change the time

To cancel (if you must):

1. Open the HospiJunction app
2. Tap Bookings
3. Select the appointment
4. Tap Cancel Appointment
5. Optionally, provide a reason
6. Confirm

The cancellation is immediate. The hospital is notified automatically. The ₹20 Platform Fee will not be refunded.

3. Platform Fee — When the Hospital Cancels

If your appointment is cancelled by the hospital for reasons including:

• Doctor on leave (sudden or scheduled)
• Doctor unavailable due to emergency
• Hospital closure or operational issues
• Any reason outside your control

You will receive a full refund of the ₹20 Platform Fee automatically.

You do NOT need to request this refund. It is initiated automatically when the hospital cancels. You will be notified immediately via push notification and the in-app bell.

4. Refund Process

When a refund is owed to you:

1. The refund is initiated within 24 hours of cancellation
2. The amount is credited back to your original payment method (UPI, card, wallet, net banking)
3. Funds typically appear in your account within 5–7 business days, depending on your bank or payment provider
4. You will receive an in-app notification when the refund is initiated
5. A GST-compliant credit note is generated and emailed to you, and is also viewable in Profile → My Invoices
6. A Refunded ₹20 badge appears on the booking in My Bookings

5. No-Show Policy

If you do not show up for an appointment without cancelling in advance:

• The Platform Fee is forfeited (same as a cancellation)
• The hospital may flag your account
• Repeated no-shows may result in account suspension

We recommend cancelling at least 1 hour before your appointment if you cannot attend.

6. Consultation Fees

The consultation fee (doctor's fee for the visit) is set by the hospital and paid by you directly to the hospital at the time of your visit. HospiJunction does NOT collect, hold, or refund consultation fees.

If you have a dispute about a consultation fee — overcharging, undelivered service, or service quality — please raise it directly with the hospital. We may be able to assist as a mediator but are not financially liable for consultation fees.

7. Payment Failures

If a payment is deducted from your account but the booking is not confirmed in the app:

• The payment is automatically reversed by Razorpay within 5–7 business days
• You may rebook in the meantime
• If the refund does not arrive after 7 business days, contact us with your transaction ID

8. Duplicate Bookings

If a technical error causes you to be charged twice for the same booking, please email us at support@hospijunction.com with:

• Your booking reference / appointment ID
• The transaction IDs of both payments

We will refund the duplicate charge within 3 business days.

9. Disputes

If you disagree with a refund decision:

1. First, contact our support team at support@hospijunction.com
2. We will respond within 24 hours and aim to resolve disputes within 7 business days
3. For unresolved issues, you may approach the appropriate consumer forum or our Grievance Officer

10. Changes to This Policy

We may update this Refund & Cancellation Policy. Material changes will be communicated via the app or email. The "Last Updated" date at the top reflects the latest version.

11. Contact Us

For refund or cancellation queries:

• Email: support@hospijunction.com
• Phone: +91-9000869619
• Address: 5-31 Bommana Palli, Gundagallu, Madanapalle, Chittoor - 517432, Andhra Pradesh, India

This Refund & Cancellation Policy applies only to HospiJunction's Platform Fee. Consultation fees, charges for tests, medicines, or in-hospital services are between you and the hospital.